TW Hair Salon Hair Redo Policy

At TW Hair, our primary goal is to ensure you are completely satisfied with your hair services. We understand that sometimes things might not turn out as expected, and we are here to make it right. This Hair Redo Policy outlines the process for requesting a redo of your service.

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1. Eligibility for a Hair Redo

To be eligible for a hair redo, you must meet the following criteria:

• The request must be made within two weeks of your original appointment.

• You must have followed all aftercare instructions provided by your stylist.

• The redo must be for the same service performed in your original appointment (e.g., colour correction, haircut adjustments).

2. How to Request a Hair Redo

If you believe you are eligible for a redo, please follow these steps:

• Contact the salon as soon as possible, ideally within the seven-day window. You can reach us via phone at 07575 000029 or email us at info@tracy-walker.co.uk

• Provide details about your original service, including the date of your appointment, the stylist you saw, and a description of your concerns.

• Our front-of-house team will schedule a follow-up appointment with the same stylist, where they will discuss your concerns and how we can best address them.

3. Consultation for Redo Services

During your redo appointment, your stylist will:

• Assess your hair and the results of your previous service.

• Discuss your desired outcome and make recommendations to achieve the best results.

• Provide a tailored approach to rectify the concerns you have raised.

4. Limitations

• This policy covers re-dos only and does not apply to changes in style or colour that are requested after the original appointment.

• Redo services may be subject to a charge if the request is made outside the eligibility timeframe or if the redo involves a different service than originally performed.

• TW reserves the right to decline a redo request. 

5. Customer Satisfaction

We are committed to ensuring you leave our salon happy and confident. If you are not satisfied with your hair service, please communicate with us. We value your feedback and want to work with you to achieve your desired look.

Thank you for choosing TW Hair. We appreciate your trust in us and look forward to creating a beautiful experience for you.