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TW Privacy Policy

1. Introduction

At TW Hair, we take your privacy seriously and are committed to ensuring that your personal information is managed securely and responsibly. This Privacy Policy outlines how we collect, store, and use your information and your rights concerning this data. By using our services, you consent to this Privacy Policy.

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Our website is hosted by Wix, and our booking and transaction systems are integrated with Fresha, with payments processed by Fresha. Please review their respective Terms of Use and Privacy Policies for further information on how they manage and protect your data:

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2. Collecting Personal Information

We may collect, store, and use the following types of personal information from you:

  • Contact Information: Name, email address, telephone number, and postal address provided when you book an appointment or make a purchase.

  • Booking Information: Details of the services you request, stylist preferences, and any relevant health or allergy information.

  • Payment Information: Card details processed securely by Fresha. Please note that Fresha may act as a data controller or processor depending on its regulatory obligations.

  • Digital Information: Data collected via cookies and similar technologies to improve your experience on our website (please refer to the Cookies section for more).

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All financial transactions are handled through Fresha. Fresha's privacy practices include the processing of payment data to complete transactions, ensuring regulatory compliance, and conducting anti-money laundering (AML) checks.

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3. Using Your Personal Information

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We may use your personal information to:

  • Process bookings and manage salon appointments.

  • Send reminders, updates, or changes regarding appointments and other services.

  • Provide personalised services tailored to your preferences.

  • Send relevant marketing communications (with your consent).

  • Improve customer experiences by analysing feedback and preferences.

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We will not supply your personal information to any third party for their direct marketing purposes without your explicit consent. Any financial data shared with Fresha is limited to what is necessary to process your payments securely and address transaction-related queries or issues.

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4. Disclosure of Your Personal Information

We may share your personal information only under the following circumstances:

  • With our employees, to the extent necessary for service provision and appointment management.

  • With legal authorities, if required by law or in connection with ongoing or prospective legal proceedings.

  • To protect our legal rights, including fraud prevention and credit risk reduction.

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Except as provided in this policy, we do not share your information with third parties.

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5. Security of Your Personal Information

We follow strict security protocols to protect your personal information from unauthorised access, misuse, or loss. Your information is securely stored within the Fresha booking system, which implements technical and organisational measures to safeguard data. Stripe handles all financial transactions securely, and personal information transmitted online is protected using SSL technology. However, please note that no internet transmission is entirely secure, and we cannot guarantee absolute security.

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6. Your Rights

You have the following rights concerning your personal information:

  • Access: Request a copy of the personal information we hold.

  • Rectification: Update or correct any inaccurate information.

  • Erasure: Request deletion of personal data where applicable.

  • Withdraw Consent: Withdraw consent for marketing communications at any time.

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To exercise any of these rights, please contact us directly.

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7. Cookies

Our website uses cookies to enhance your experience. Cookies are small data files stored on your device that help improve functionality and navigation. Cookies on this website are generally session-based (expiring once you close your browser) or persistent (remaining until they expire or you delete them). Wix and Fresha may use essential cookies for proper website operation, analytics, or session management.

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Managing Cookies

Most browsers allow you to refuse or accept cookies. Please be aware that disabling cookies may impact your experience on our website.

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8. Policy Updates

We may occasionally update this Privacy Policy to reflect new services or changes in legal requirements. We recommend reviewing this page periodically for any updates.

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Contact Us

For questions or requests regarding your personal information, please reach out to us at:

TW Hair Salon


Email: info@tracy-walker.co.uk
Phone: 07575 000029

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Thank you for trusting TW Hair with your privacy.

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