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Welcome to the FAQ page of TW, your go-to destination for all things hair care and styling! Here, we've compiled a comprehensive list of frequently asked questions to ensure you have all the information you need for a seamless and satisfying salon experience. From enquiries about our services and pricing to details about our expert stylists and booking process, we're here to address any queries you may have. Dive in and discover everything you need to know to make your visit to Tracy Walker extraordinary.

How long do I have to cancel or reschedule my appointment? 

If you need to reschedule your appointment, we respectfully request you tell us with at least 48 hours notice, giving us time to fill the booking. We request a no show fee of 100% of the appointment and a late cancellation fee of 50% of the appointment. As you can appreciate its an appointment missed that could have been filled. 


I thought I would let my hair get really dirty before coming today, dosen't this make the colour take better? 

This is one of the myths of hairdressing but it does not mean the colour takes better, it actually creates a barrier around the hair follicle causing the colour to be at risk of not taking evenly. 


What clothing should I wear to my appointment? I don't want to get colour on my white shirt. 

In case of colour transfer we recommend that you wear dark colours to your appointment. Being aware when wearing a roll neck or a hood as this can be uncomfortable for you when having your treatment. We do our best not to allow colour transfer from dye but cannot 100% guarantee no colour movement or transfer.


If I have had colour before do I still need a patch test? I have had my hair done everywhere in the past. 

Yes we still require a patch test no less than 48hours before your appointment, It is crucial that we test an area of the skin so ensure our products are safe to use on you. 


Do you have parking near the salon? 

We don't have specific parking for the salon although there is on-street parking all around Arundel and on the high street. There is also the Arundel Lido car park which is pay and display, located a 2 min walk from the salon. 


Do you use AVEDA products at the basin or are they just for sale? 

Yes we use the beautiful products at the basin so you can truly experience the aromas and science of each product before you purchase. 


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