Do you offer online booking?

Yes using the Fresha booking system. Follow the "book appointment" link on the home page. 

How can I book an appointment?

By calling us on 01903 884950, using the Fresha booking system or by email which is info@tracy-walker.co.uk
 
Do you accept walk-ins, or do I need an appointment?
 
We do accept walk-ins subject to availability, we cannot guarantee there will be space on the day. We recommend booking to secure your appointment.

Do you have a cancellation policy?

Yes, we do, if you need to reschedule your appointment, we respectfully request you tell us with at least 48 hours’ notice, giving us time to fill the booking. We request a no-show fee and cancellation on the day of 100% of the appointment and a late cancellation fee (up to 24 hours before) of 50% of the appointment. As you can appreciate it’s an appointment missed that could have been filled. Any questions do feel free to call us on 01903884950.


I thought I would let my hair get really dirty before coming today, dosen't this make the colour take better? 

This is one of the myths of hairdressing but it does not mean the colour takes better, it actually creates a barrier around the hair follicle causing the colour to be at risk of not taking evenly. 


What clothing should I wear to my appointment? I don't want to get colour on my white shirt. 

In case of colour transfer we recommend that you wear dark colours to your appointment. Being aware when wearing a roll neck or a hood as this can be uncomfortable for you when having your treatment. We do our best not to allow colour transfer from dye but cannot 100% guarantee no colour movement or transfer. In the unlikely event, will not be responsible for colour transfer on clothing. Please wear appropriate clothing to your appointment. 

If I have had colour before do I still need a patch test? I have had my hair done everywhere in the past. 

Yes we still require a patch test no less than 48hours before your appointment, It is crucial that we test an area of the skin so ensure our products are safe to use on you. 

Do you have parking near the salon? 

We don't have specific parking for the salon although there is on-street parking all around Arundel and on the high street. There is also the Arundel Lido car park which is pay and display, located a 2 min walk from the salon. 

Do you use AVEDA products at the basin or are they just for sale? 

Yes we use the beautiful products at the basin so you can truly experience the aromas and science of each product before you purchase. 

Can a guest with nut allergies use Aveda products?

As you may be aware, people allergic to peanuts may also react to soybeans, peas, other legumes and tree nuts, such as walnuts and Brazil nuts. It has been acknowledged in the medical community that tree nut allergic reactions coexist in nearly one-third of the peanut allergic population. For this reason, Aveda takes a very serious and conservative approach in responding to guests. A vast number of raw materials from many different suppliers and sources are used in the manufacture of Aveda products. It is therefore not possible for us to fully guarantee that our products are completely free of ingredients that may elicit an allergic response in highly sensitive individuals who react to legumes and nuts. For example, it is possible that small amounts of a soybean-sourced ingredient or trace amounts of peanut oil may remain on shared manufacturing equipment even after a thorough cleaning. Even trace amounts of allergens can trigger a severe reaction when a peanut-sensitive individual comes in contact with them (i.e., hugging/kissing a peanut sensitive child while wearing cosmetics). We therefore recommend that guests discuss this with their physician because consumer safety is of utmost concern to us.